• Location: Newcastle upon Tyne, England
  • Salary: £55 - £59 per hour
  • Technology: Microsoft Jobs
  • Job Type: Contract
  • Date Posted: 26th Feb, 2020
  • Reference: 567845

Job Description


Our client is looking for a well rounded service transition manager to align the Operational requirements developed by the head of Operations and work closely with the account specific Programme and Project Managers during the delivery phase of the solution.



Role & Responsibilities



  • Liaising with programme management, service line and customer to assure delivery of quality service products are supportable.

  • Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.

  • Planning for Service Operations, tooling, skills, staffing and volumes.

  • Creating and maintaining ORR criteria to support solution development.

  • Identifying and fostering common service delivery patterns and common sub-processes.



Skills & Qualifications



  • A detailed knowledge of service delivery concepts and techniques.

  • A strong operational understanding of service supply chains

  • Experience of service delivery and operational support for major IT systems

  • The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service.



  • SC clearance

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

  • A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

  • Experience of service Transition for major IT systems

  • Self-motivating, objective setting, and strong leadership skills


Benefits



  • Competitive Rate

  • Great Working Environment

  • Possibility of extension

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