• Location: Charlotte, North Carolina
  • Date Posted: 14th Jan, 2020
  • Reference: 1-14/JPG

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on our client and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, they offer products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, so this is the place for you!

Position Overview

The Solutions Architect (SA) is a presales resource that leads the consultative discovery of the client's business goals, objectives, and challenges, and then translates them into effective infrastructure solutions. The primary objective of the SA is to increase the growth of revenue and margin for hardware, software, services and other advanced technologies within client's customer base. The design of your solutions will rely on a combination of joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.

Under minimal supervision, your primary responsibility as an SA - Cloud Solutions would be to sell and architect solutions, as well as acting as an SME for clients and sales teams. You will be responsible for the leadership and delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support of any solutions you design.

This is a remote position - we prefer this person to be based in Orlando, FL or surrounding areas. The capability to occasionally meet or work onsite may be requested.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Solution Architect II is primarily responsible for:

Own the technical relationship with assigned major Enterprise accounts

Equip and train the Enterprise sales organization on technology solutions and how to hunt for opportunities

Demonstrate strong business acumen and deep understanding of client's IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions

Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solutions opportunities

Build value-added relationships within the domain of the account to become the trusted advisor

Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

Prepare statements of work (SOW's) and advanced technology service estimates

Ensure effective coordination and support between account teams and supporting technical resources

Responsible for coordination, delivery and quality of post-sales Technology Solutions deliverables within the domain of the account which may include items such as configurations, architectural diagrams, and proposal inputs

Responsible for developing and proposing technology solutions that meet customers' needs

Ensure that proposed solutions (when implemented) and meet the needs and functional requirements of the customer

Responsible for delivering both core implementation solutions (Build) as well as incremental consulting solutions (Plan & Manage)

Keep pipeline, forecast, time and Billing, project and activity reporting current based with defined tools and meeting submittal deadlines

Maintain certifications necessary to enable resell the products and maintain the highest level of vendor rebates and secure the lowest cost

Will utilize the following tools/technologies: Voice and Unified Communications (Cisco Unified Communications Manager, Cisco Unity, Polycom, Asterisk), Videoconferencing and Telepresence (Cisco Telepresence, Polycom Videoconferencing), Contact Center Technologies (Cisco Contact Center Express and other contact center platforms), Enterprise Networking, and Project Management

We are seeking candidates with the following experience and skills

BA/BS degree in Electrical Telecommunication Engineering/Eng/Related required

2+ years in a pre-sales technical role

5+ years of progressive, post baccalaureate work experience

Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective

Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business

Ability to communicate effectively with clients, colleagues and management

Professional, business-focused attitude and courteous manner towards clients, partners, and peers

Consultative problem solver ''Actively listens'' Understands the needs and business problems in order to uncover potential value points of offering

Can multi-task, prioritize, and juggle to serve multiple clients during same time frame

Demonstrates a high level of responsiveness to the customer to enlist trust and build credibility

Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required

Ability to travel an average of 30% of the time

Technology Focus & Requirements

10+ years of hands on experience in IT

Business understanding including costing, P&L and pricing

Must be fully knowledgeable and able to design, plan, and support deployment efforts around IT security solutions using one or more of the following technologies:

Network Security

End Point & Mobile Security

Virtualization Security

Identity & Access management

Security Management and Operations

Encryption & VPN

Application Security (including web/cloud and database)

Anti-Malware Solutions

Web & Email Gateways


Multiple Industry recognized Certifications i.e.: CCIE, GCIH, CISSP CompTIA Security

They Even Offer a Competitive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

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