• Location: Charlotte, North Carolina
  • Date Posted: 14th Jan, 2020
  • Reference: 1-14/JPG

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on our client and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, they offer products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.



Work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, so this is the place for you!


Position Overview


The Solutions Architect (SA) is a presales resource that leads the consultative discovery of the client's business goals, objectives, and challenges, and then translates them into effective infrastructure solutions. The primary objective of the SA is to increase the growth of revenue and margin for hardware, software, services and other advanced technologies within client's customer base. The design of your solutions will rely on a combination of joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.



Under minimal supervision, your primary responsibility as an SA - Cloud Solutions would be to sell and architect solutions, as well as acting as an SME for clients and sales teams. You will be responsible for the leadership and delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support of any solutions you design.



This is a remote position - we prefer this person to be based in Orlando, FL or surrounding areas. The capability to occasionally meet or work onsite may be requested.



Key Responsibilities


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The Solution Architect II is primarily responsible for:


Own the technical relationship with assigned major Enterprise accounts


Equip and train the Enterprise sales organization on technology solutions and how to hunt for opportunities


Demonstrate strong business acumen and deep understanding of client's IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions


Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solutions opportunities


Build value-added relationships within the domain of the account to become the trusted advisor


Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems


Prepare statements of work (SOW's) and advanced technology service estimates


Ensure effective coordination and support between account teams and supporting technical resources


Responsible for coordination, delivery and quality of post-sales Technology Solutions deliverables within the domain of the account which may include items such as configurations, architectural diagrams, and proposal inputs


Responsible for developing and proposing technology solutions that meet customers' needs


Ensure that proposed solutions (when implemented) and meet the needs and functional requirements of the customer


Responsible for delivering both core implementation solutions (Build) as well as incremental consulting solutions (Plan & Manage)


Keep pipeline, forecast, time and Billing, project and activity reporting current based with defined tools and meeting submittal deadlines


Maintain certifications necessary to enable resell the products and maintain the highest level of vendor rebates and secure the lowest cost


Will utilize the following tools/technologies: Voice and Unified Communications (Cisco Unified Communications Manager, Cisco Unity, Polycom, Asterisk), Videoconferencing and Telepresence (Cisco Telepresence, Polycom Videoconferencing), Contact Center Technologies (Cisco Contact Center Express and other contact center platforms), Enterprise Networking, and Project Management



We are seeking candidates with the following experience and skills


BA/BS degree in Electrical Telecommunication Engineering/Eng/Related required


2+ years in a pre-sales technical role


5+ years of progressive, post baccalaureate work experience


Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective


Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business


Ability to communicate effectively with clients, colleagues and management


Professional, business-focused attitude and courteous manner towards clients, partners, and peers


Consultative problem solver ''Actively listens'' Understands the needs and business problems in order to uncover potential value points of offering


Can multi-task, prioritize, and juggle to serve multiple clients during same time frame


Demonstrates a high level of responsiveness to the customer to enlist trust and build credibility


Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required


Ability to travel an average of 30% of the time



Technology Focus & Requirements


10+ years of hands on experience in IT


Business understanding including costing, P&L and pricing


Must be fully knowledgeable and able to design, plan, and support deployment efforts around IT security solutions using one or more of the following technologies:


Network Security


End Point & Mobile Security


Virtualization Security


Identity & Access management


Security Management and Operations


Encryption & VPN


Application Security (including web/cloud and database)


Anti-Malware Solutions


Web & Email Gateways



Certifications


Multiple Industry recognized Certifications i.e.: CCIE, GCIH, CISSP CompTIA Security



They Even Offer a Competitive Benefits package


While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.


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