• Location: Atlanta, Georgia
  • Salary: $110000 - $145000 per annum
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 3rd Jan, 2020
  • Reference: NFI132020AC1

ERP Service Delivery Manager - REMOTE - Salary $140k

Do you have a background with supporting ERP solutions at technology consulting partners? A Microsoft Partner and Dynamics AX Consulting firm is looking for a Service Delivery/Customer Support Manager for their Managed Services Division.

You will be supporting our Microsoft Dynamics AX customers, expanding customer relationships, and delivering services to help customers optimize their business. This role is remote and requires 50% travel to Atlanta HQ and client sites.


  • Oversight of Change Management, Release Management, Security Management, and Infrastructure

  • Manage Service Delivery Team members in escalated incident management tickets

  • Direct client communications

  • Issue troubleshooting and resolution

  • Configuration of additional ERP features requested by clients

  • Design and testing of new enhancements / integrations / reports

  • Client user training

Required Qualifications:

  • 5+ years' functional experience implementing Microsoft Dynamics AX

  • Experience implementing and supporting Dynamics AX Financial modules or Similar ERP Solutions (SAP, Oracle, Peoplesoft)

  • Experience with the ITIL methodology (Information Technology Infrastructure Library) for IT Service Management (ITSM)

  • Ability to utilize both application and interpersonal skills to assist clients

  • Excellent verbal and written communication skills

  • Broad ERP functional knowledge across all areas

  • Technical knowledge and experience in Dynamics AX is a plus (MorphX, X++, SSRS)

  • Experience working within a Finance focus or public sector

  • Experience with data import tools and security configuration

This client offers a competitive benefits package including: Health, Dental, 401K, FSA, HRA, and LTD. Salary negotiable based on experience.

We are looking to fill this position ASAP so if you meet the desired qualifications above please APPLY NOW and call Andrew Carlile at 646-679-7209. Send resumes to a.carlile@nigelfrank.com

Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Axapta / Dynamics AX jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Axapta / Dynamics AX jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics AX / Axapta candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics AX / Axapta jobs that are available I can be contacted on 646-679-7209. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.