• Location: Minneapolis, Minnesota
  • Salary: $115000 - $130000 per annum
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 22nd Nov, 2019
  • Reference: nfi170

Seeking a senior CRM consultant interested in working with a widely varied and rapidly growing list of clients all across the United States. Enjoy the freedom of working virtually anywhere you desire whether it's from home, in one of our various offices, or even out of clients offices directly! In this role you will have both the opportunity to meet plenty of new people as well as to challenge yourself mentally as you work with our clients to help with everything from system research and design to implementation.



Role and Responsibilities:



  • Participate and lead analysis and design sessions to capture functional and technical requirements related to clients' sales, marketing, service, and operational needs

  • Communicate clearly with clients to ensure they have reasonable expectations

  • Define service scope/statement of work and corresponding labor estimates to complete assignments.

  • Design solutions using Dynamics CRM, SharePoint, and other Microsoft stack technologies to meet client needs

  • Communicate with all relevant parties to ensure the projects proceed on-time, on-target, and on-budget

  • Communicate with developers to design software based on client specifications

  • Present to clients to showcase system features

  • Conduct system and integration tests

  • Train end users on the created platform

  • Ability to work in a team environment

  • Take on a leadership role overseeing junior consultants

  • Proactively manage business contact relationships to support the business development process

  • Support business development efforts through scoping and demonstrating Dynamics CRM solutions and other Microsoft stack technologies

  • Support marketing efforts through events, webinars, whitepapers and blogging

  • Support account management activities

  • Create and provide proper documentation

  • research of new technologies and trends that might impact our clients and make appropriate recommendations

  • Provide training or assistance to client staff relating to client's Dynamics CRM solutions

  • Perform emergency on-site or remote support as needed as requested by client


Minimum Qualifications:



  • 3-8 years of experience with Dynamics 365 for Customer Engagement/CRM

  • Experience leading design sessions with clients

  • Experience documenting functional specifications

  • Understanding of logical data modelling

  • Experience troubleshooting and testing skills

  • Ability to implement tools and strategies to ensure high quality control

  • Strong analytical skills



  • Experience with Microsoft Excel, PowerPoint, and Visio



  • Strong written and verbal communication skills

  • Previous leadership experience


Preferred Qualifications:



  • Experience implementing or administrating Microsoft Dynamics 365 for Customer Engagement/CRM or other similar systems

  • Advanced knowledge of Microsoft Excel and Visio

  • Dynamics 365 certifications

  • Undergraduate degree in Management Information Systems or other relevant field


Benefits:



  • Competitive pay

  • Vision/medical/dental