• Location: Troy, New York
  • Salary: $80000 - $100000 per annum + Excellent healthcare! office events
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 23rd Oct, 2019
  • Reference: 0102119JD

Manager, Customer Success | Dynamics 365 CRM

Job Title: Customer Success Manager, Dynamics 365

Job Location: Albany, NY

Company: Award-winning Healthcare organization

Compensation: $80-100K base salary

Manager, Customer Success | Dynamics 365 CRM


One of the foremost global Consulting firms is undergoing a multi-year, multi-million dollar IT Transformation to continue their worldwide success as the go-to management consulting firm. This organization prides itself on over 50 years of continued growth and success, and boasts over $7 Billion dollars in revenue per year. While they operate at a global scale in over 50 countries, this organization still attributes its success to one key attribute: their people.

Given this company's focus on their employees' well-being, success, and empowerment, it's no surprise that they are continuing to grow and develop world-class consulting practices. So where does Dynamics CRM fit in to this picture? The company is driving Dynamics 365 CRM initiatives to better engage their customers, and they need your experience to help drive CRM enhancements, extensions, and customizations to best serve their businesses!

You will be responsible for working closely with business users, stakeholders, and executives to drive Success and Adoption of the Dynamics 365 Platform. Your role as the Manager, Customer Success and Adoption will give you complete ownership over the successful implementation and adoption of the Dynamics 365 platform, and you will have the ability to deliver world-class training, documentation, and upskillilng for a brand new CRM product.

Minimum Requirements

  • 4+ years' experience in software adoption & customer success

  • Dynamics CRM 2016/D365 online experience

  • Excellent communication, customer service expertise

  • Strong background in requirements gathering, documentation, and end-user support

  • 3+ years of delivering one-on-one, or group software trainings, learning, and/or implementation follow-ups

  • Dynamics CRM Certifications highly preferred

Perks and Compensation

  • $80-100K base salary

  • Take ownership of a global initiative!

  • Great work/life balance

  • Clear, aggressive career growth

  • Parking and commuter $$ benefits

  • Wellness days/events

  • Highly competitive benefits!

To apply, contact me at 646-604-2818 and ask for Jay; or email j.dlouhy@nigelfrank.com with your resume!

This role not a fit? Give me a ring and I'd be happy to discuss additional opportunities we have available!