• Location: Guildford, England
  • Date Posted: 15th Oct, 2019
  • Reference: 1510193

Support Engineer - Up to £42,000 - Surrey based

You will work closely with the operations and development teams throughout the support life-cycle and will concurrently manage several incidents and requests at any given time carrying them through to a successful conclusion.

Main responsibilities

  • Ensure an exemplary level of customer service is provided to all customers.

  • Troubleshooting issues in relation to our SaaS based product. This is a .NET based application that tightly integrates with Office 365 and is built upon Azure based cloud infrastructure.

  • Ownership of level 3 support tickets.

  • Liaising with clients & internal teams on status, updates and deployments.

  • Creating and updating internal knowledge base articles.

  • Identify opportunities for increasing client satisfaction, process improvement and efficiency.

Knowledge, skills and experience needed for the job

  • Deep understanding of troubleshooting web based applications hosted on the Microsoft stack.

  • Experience administrating and working with Microsoft SharePoint Online or other Office 365 services.

  • Working knowledge of cloud based infrastructure.

  • Understanding of supporting technologies including SQL & Azure.

  • First class communication and presentation skills, both oral and written.

  • PowerShell scripting.

  • Microsoft SQL scripting.

  • Previous experience to the Microsoft coding stack is advantageous.

  • Understanding of deployment/release technologies such as Octopus Deploy.

  • Experience of working with formal Change Control

Required attributes

  • Excellent communicator, confident, clear and able to concisely make a point, and enjoys planning and documentation

  • Confident, yet calm. Able to inspire the team around you and your customers

  • Ambitious high achiever. Strives to achieve highest possible goals from a personal and professional perspective.

  • Strong team worker. Will seek to achieve harmony across peers and within a team in face of difficult priorities.