• Location: Crawley, England
  • Date Posted: 9th Sep, 2019
  • Reference: 09/09/2019

Service Desk Analyst

Our client operate within the financial industry, as an investment manager which aims to help clients meet goals and prepare for their future challenges. With offices in a brand new site with a new team all aiming for high standards, versatile problem solving solutions and helping to build a reputation for the company across a wide range of teams, this company is leading the way in their field.

We have multiple hires for this role and we are looking to shortlist and interview now, if you're interested, apply today.

Job specification:

  • Provide swift and efficient help to customers in order to fix their problems and answers questions in an effective manner.
  • Work closely with 2nd and 3rd line service desk team in order to solve high-risk problems.
  • Capture and report customer problems effectively in order to log issues to then be shared with other teams at shift changes.
  • Experience in solving technical problems as well as fixing them, either in previous service desk role or similar.

Technical requirements:

  • Microsoft and O365 experience, including Windows 10
  • Microsoft 365 suite for creation and administering
  • Security tooling
  • ITIL Framework