• Location: Birkenhead, England
  • Salary: £24000 - £26000 per annum + Training, Progression
  • Technology: Microsoft Azure Jobs
  • Job Type: Permanent
  • Date Posted: 19th Aug, 2019
  • Reference: ALER 190819 - AUFE

2nd Line Service Desk Engineer - Merseyside - From £23,500 To £26,000

My client are looking for a 2nd line engineer to grow their teams.

This could be a 1st Line engineer who is ready to make their next step, OR a 2nd line engineer who wants exposure to more technology.

You will be providing support, and troubleshooting issues.

You must have excellent communication skills, dealing with customers.

Main Responsibilities

  • Handle escalated issues from 1st Line

  • Diagnose Issues

  • Telephone Support

  • Troubleshoot & support desktop, laptop, printer, mobile device and operating system issues

  • Assist with diagnosis & resolution of server & network faults

Technical Skill-Set

  • Windows 7 / 10 - working knowlege, diagnosing, troubleshooting

  • Office 2010 / 2013 / 2016

  • SCCM - used to automate

  • AD & GP- User management

  • Windows Server 2008 / 2012 / 2016

  • DNS, DHCP - knows how it all works, can troubleshoot

  • TCP/IP, routing, vLANs, switching

  • Service Desk operation & administration

  • Printing, hardware support

  • Exposure to VMWare - but they will build your knowledge on this

  • Exposure to Citrix - but they will build your knowledge on this


  • Training

  • Paid Certifications

  • Pension

  • FlexiTime

  • Discounts & Memberships

This is the brief description of the role, for the full information, simply apply to the role.

This is an exclusive client to Nigel Frank International.
My client is looking to begin the interview process ASAP, so don't miss out, APPLY now!

If you are interested in this role, send your CV directly to a.reynard@nigelfrank.com or call me on +44 (0)191 338 7633.

If this wasn't exactly the role you were looking for, please e-mail me your CV with a brief overview of what you are looking for (The role, top 3 techs, location, salary).
I specialise in Cloud & Infrastructure recruitment here at Nigel Frank International for the North West region, specialising in the placement of highly-skilled candidates in various IT positions (Engineers, Analysts, Architects, Consultants, Project Managers Management etc.).
Within my technical specialism, I recruit for: Azure, Infrastructure, Support, O365, DevOps and SharePoint)

Please Note: All my roles are for UK residents only. My clients do not offer Sponsorship. You must have the right to work in the UK.