• Location: Montréal, Canada
  • Date Posted: 15th Aug, 2019
  • Reference: NFI091519VB

Provide bilingual IT and AX support for users

  • Field incoming problems from end users to resolve AX application, hardware and software issues;

  • Prioritize, schedule, and administer all instances where AX enhancements and defect resolution are required;

  • Communicate AX application problems and issues to key stakeholders, including management, development teams, end users, and functional unit leaders;

  • Ensure all AX support requests are dealt with in an efficient and timely manner;

  • Accurately maintain logs and documentation related to AX IT Tickets and non AX IT Tickets.

  • Participate in the AX design, development, and delivery of software applications training programs and individual classes;

  • Assisting in creating AX documentation, instructions, procedures, and processes

  • All other duties as assigned

Core Competencies:

  • Bachelor's Degree in Information Technology or related education from technical institute.

  • Must be able to read, write, and speak French and English fluently to be considered for this role.

  • Excellent verbal and written skills required to communicate with both internal and external customers.

  • 2+ years of experience in a technical support call centre environment

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