• Location: Ulm (89079), Germany
  • Salary: Up to €90000 per annum + Car, Certifications
  • Technology: Dynamics 365 Jobs
  • Job Type: Permanent
  • Date Posted: 16th Apr, 2019
  • Reference: 16042019AE

Specific Accountabilities

  • Work as an embedded IT resource with all regional marketing and consumer Care teams understanding the commercial decisions and implications of our CRM & e-Commerce projects and Drop Ship programs and the impacts on our internal systems and processes.

  • Working with the CIO and regional Director IT Operations, develop projects plans and resource schedules for group IT where more technical input or deliverables are required from Group IT.

  • Work with Supply chain teams to deliver integrated back end processes for on time delivery of goods to consumers including reverse logistics processes.

  • Work with Finance teams to ensure integrated payment processing for sales and consumer returns.

  • Work closely with and manage external vendors engaged to deliver CRM and ecommerce solutions, attend all workshops and be responsible for all IT deliverables to these projects.

  • Hands on involvement in all user acceptance testing phases, maintain issue logs and change registers and work with all business functions to ensure timely resolution of open issues.

  • Use your knowledge of all global CRM, e-Commerce and e-marketing initiatives to drive common processes where ever possible. Ensure that best practice solution from one region are shared with all to minimize duplication of efforts.

Provide regular updates to regional Director IT Operations and CIO on status and potential resource conflicts with IT so these can be escalated if required.