• Location: West Palm Beach, Florida
  • Date Posted: 15th Apr, 2019
  • Reference: 04152019JC

Looking for a high functioning, well rounded, IT Specialist to provide fast and useful technical assistance on, and management of, all IT matters. Our IT Specialist must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. This role combines elements of many different IT roles including portions of Web Developer, Systems Architect, System Analyst, Database Administrator, IT Systems Administrator, IT Support Specialist, Network Administrator, IT Analyst, IT Coordinator, and IT Help Desk Technician.

Responsibilities

  • Provide accurate information on IT products or services to inform and drive management decisions
  • Manage all 3rd party IT vendors and report to Management Team
  • Manage all active IT projects including:
  • Website development and upkeep
  • Mobile application redevelopment and upkeep
  • Financial software (Navision) upgrade
  • Solve User Issues
  • Serve as the first point of contact for employees seeking technical assistance.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the "customer" through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions by "customers" to the appropriate internal team
  • Identify, propose and implement possible improvements on procedures
  • Setup and manage access and equipment for new and terminated employees
  • Manage Wireless Devices
  • Setup and troubleshoot wireless devices
  • Manage Verizon and Sprint accounts
  • Review and approve monthly bills Requirements
  • Proven experience in directly related IT roles.
  • Tech savvy with working knowledge of commonly used office automation products, databases and remote controls
  • Excellent understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve complicated technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BS/BA in IT, Computer Science or relevant field
  • Office 365
  • Active Directory Software Knowledge

Required:

  • Navision
  • Access
  • SQL
  • Microsoft .net

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