• Location: San Diego, California
  • Date Posted: 11th Jan, 2019
  • Reference: 1/11/19

Essential Duties & Responsibilities:

  • 6-10 years of experience with Dynamics CRM, with significant experience using Dynamics CRM 2013, 2015, and 2016.Development experience a plus.
  • Significant knowledge of Dynamics CRM Online, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions.
  • Ability to envision & document infrastructure & system design specifications via architecture design diagrams, ERDs, wireframes & other visual documentation
  • Deep knowledge of the Dynamics CRM, USD, and Parature SDK and the ability to convey this knowledge to multiple teams.
  • Ability to clearly articulate the vision for Dynamics CRM Solutions with the project team and the ability to solve problems related to both system and environmental limitations to provide solutions that match customer requirements.
  • Understanding of the Dynamics CRM Data model and at least 4 years designing, creating, and configuring Dynamics CRM Solutions, including innovative LOB solutions using both core CRM capabilities as well as custom xRM solutions.
  • Extensive experience setting up and configuring Dynamics CRM Online with O365.
  • Knowledge & configuration of the latest Dynamics CRM feature sets (including preferred solution, Parature, O365 components, the Interactive Service Hub, USD, Knowledge Management capabilities), and core Dynamics CRM customization features.
  • Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
  • Ability to lead a team, create demos and perform pre-sales activities, scope project, write proposals, work closely with Project Manager to keep projects on track (FFP as well as T&M).

Technical Requirements:

  • Ability to communicate complex business information to technical audiences and complex technical information to business audiences.
  • Ability to manage client-facing communication, to facilitate customer meetings and capture and distribute action items.
  • Proficient in Microsoft Office (as well as O365) products including Word, Excel, PowerPoint, Project, Skype, OneNote, SharePoint, Office Graph, One Drive, Exchange, Yammer.
  • Proficient in Visual Studio, Business Intelligence Development Studio, PowerBI, O365 Administration, SQL Server Data Tools, and Team Foundation Server.
  • Knowledge of Dynamics Marketing, Social Engagement, Parature, FieldOne, Voice of the Customer and other emerging Microsoft software.
  • Ability to elicit technical and functional requirements, create visual representations of business processes.
  • Ability to plan and execute projects on time and on budget; to create and manage a backlog of tasks and consistently maintain sprint velocity; ability to accurately estimate time-to-completion and budget and manage multiple projects at concurrently.
  • Ability to design, configure and deploy Dynamics CRM solutions based on out-of-the-box features.
  • Ability to manage a team of diverse skill sets and personalities to maintain morale and execute projects efficiently.
  • Ability to design, configure and deploy Dynamics CRM solutions based on complex xRM solutions with multiple customizations and integrations.
  • Ability to build workflows, dialogs, configure custom actions, business process flows and calculated and rollup fields.
  • Ability to configure custom command bar buttons, web resources, and other complex solution components.
  • Ability to design Dynamics CRM solutions based on a technical and functional requirements.
  • Deep knowledge of Dynamics CRM features and limitations.
  • Deep knowledge of the Dynamics CRM SDK.
  • Certifications in supported Dynamic CRM versions (2013, 2015, 2016, CRM Online).
  • Participation in the Dynamics CRM community (forums, CRMUG, etc.).
  • CRM evangelical activities such as Blog sites, videos, speaking engagements, etc.

Education and Experience:

  • Associate's/Bachelor's degree or higher in computer or business related field (Computer Science, Management Information Systems, Computer Information Systems, etc.)
  • High level work experience in a similar setting
  • Equivalent combination of education and work experience
  • Extensive experience with Dynamics CRM
  • Multiple years of experience with SDLC, Agile and/or Waterfall
  • Read/Write English at a collegiate level without difficulty

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