• Location: Chicago, Illinois
  • Date Posted: 7th Jan, 2019
  • Reference: 010519

Develop a highly secure & flexible Network with about 160 workstations (desktop/laptop) and Network/Software access by permissions, technical support for multiple servers, Windows & SQL Server systems administration, troubleshooting, and LAN/WAN maintenance and upgrades. Verify daily scheduled backups; provide end-user setups and terminations, and various IT asset management of company hardware and software.


Ø Setup, Maintain, and support approx. 160 workstation related equipment and systems' users, including VOIP phone systems, troubleshooting remotely for 10 locations.

Ø Responsible for troubleshooting, diagnosing, installing, and configuring Active Directory Security Users, VPN or Remote access to the Network, PCs, laptops, printers, cabling, and peripherals.

Ø Diagnosing user software and hardware problems, including managing the Vendors involved in the support process, and according to SOP's and SOW, SLA's, and budget parameters.

Ø Responsible for documenting and updating the users/software/hardware/network issues' progress and status in the new SharePoint Help Desk system - within the SLA's per policy.

Ø Coordinate the repair and maintenance of some IT equipment, perform preventative maintenance, maintain and troubleshoot system logs, and configure and upgrade all workstations.

Ø Manage and maintain and verify daily schedule of automatic backups of systems. Be able to do a manual back up and restore procedure, if necessary.

Ø Implement & Test Network & Software disaster recovery/business continuity plans, when needed.

Ø Work in a team atmosphere, cross-functionally supporting SQL Server upgrades, Sonic Wall firewall implementations, & O365 integrated SharePoint intranet, including a user help desk program, and Human Resource & Payroll portal services.

Ø Manage the maintenance of inventory audits of company hardware, software, phones, and peripherals.

Ø Create and align support IT policies and procedures for compliance purposes.

Ø Document new IT system procedures, and occasionally training end-users in them.

Ø Other responsibilities as assigned by the IT Manager, or Executive Branch.


Five to ten years experience as a Computer Technician or IT Specialist required.

SQL Server 2008-2016, Windows OS (7 & 10) SharePoint, Remote Access & Network Security, Exchange Server, O365, and OneNote support experience required. Any experiences supporting an Integrated Accounting Module Package in a hosted environment/cloud, including SQL querying and scripting, is also required. Printer/fax configurations to secure portals

Strong troubleshooting skills, a thorough understanding of hardware and software, knowledgeable of Windows and other current security products in a business and remote environment.

Must have a good working knowledge of network standards and communication protocols.

Good verbal and written communication skills, proficiency in juggling many critical tasks without panicking, and the ability to interact with a variety of client departments are necessary.

If you meet the minimum requirements, please email your resume to N.julian@nigelfrank.com

Nigel Frank International is the global leader for Microsoft Technologies recruitment, advertising more SharePoint jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft SharePoint market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and SharePoint jobs are. I understand the need for discretion and would welcome the opportunity to speak to any Microsoft SharePoint candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft SharePoint market and some of the opportunities and SharePoint jobs that are available I can be contacted on 646-863-7556. Please see www.nigelfrank.com for more fantastic Microsoft SharePoint/O365 opportunities!

SharePoint / .NET / C# / VB.NET / Microsoft Communications Server / MS Communications Server / MSSP / MS SP / MS SharePoint / Office 365 / MS Office 365 / Office 365 / Exchange / Skype